Shipping policy

In-Store Pick-Up is available on Wednesday & Thursday Only from 11am-3pm. There will be no refunds for orders not picked up in a timely manner. Order should be placed no later than Monday by 5pm to ensure pick-up for the week.

Summer Shipping Rates are in effect from May through October. We recommend you choose Express during the Summer months to insure your package arrives promptly given the high temperatures. We cannot guarantee other shipping methods. 

The increase in shipping rates reflects the additional precautions we take to protect your confections in transit. Insulation and ice packs are required to keep the confections cool. This considerably increases the weight of the shipment and in return increases the shipping cost. 

We highly recommend that you provide a shipping address where a person is guaranteed to be present to receive your chocolates to minimize the risk of exposure to the sun and heat. 

All in-stock items will ship out during our regular scheduled shipping drops (twice a week). If your order is placed after Wednesday during the Summer months and when shipping to warm weather destinations we will wait to ship out your order until the following Monday to avoid shipping over the weekend as this increases the risk of your candy melting.

Special Note: Due to impact of Covid-19, all shipping carriers have removed their delivery guarantee times. More time may be required to deliver your package due to limited transportation availability. We are doing our best to get your packages out in a timely manner, however we cannot guarantee delivery times.

If you have specialty shipping requests, please contact us at 773.417-3296 or email bitoyssweettreats@gmail.com for options and applicable charges. We do not ship internationally at this time.

We make every effort to have the freshest and tastiest treats in stock. From time to time we may unexpectedly sell out of an item and in this case we may not have certain items available for your order. In the case something is sold out, we will contact you by phone or email immediately to advise you on when the product will become available again. If we do not receive a response from you within 3 days and the product remains unavailable, all remaining items in your order will be shipped.

Our treats are handcrafted using fresh ingredients and may vary in color, weight and size.

Returns 

All sales are final. We are not able to accept any refunds unless it has been damaged in transit and we have been notified within 2 days of receipt of the damaged product. Once notified, Bitoy's Sweet Treats  will, at its sole discretion, replace the damaged product, offer a store credit towards a future purchase.